Guide
City, Region, police or school board: which one handles what, and how to reach it.
City services, including roads, parking, by-laws, parks, recreation and property tax, go to Service Burlington at 905-335-7777 or city@burlington.ca, weekdays from 8:30 a.m. to 4:30 p.m. Garbage, water and other Regional services go to Halton Region at 311. Burlington Transit is 905-639-0550. The police non-emergency line is 905-825-4777; for an emergency, call 911.
Through Service Burlington, the City's customer contact centre: email city@burlington.ca, call 905-335-7777, or go to the main floor of City Hall, 426 Brant St. It is open from 8:30 a.m. to 4:30 p.m., Monday to Friday, except statutory holidays and other City closures. City services can also be requested through the customer web portal on the Service Burlington page.
Create a request with the service request tool on the Service Burlington page, choosing the issue type and describing it; staff follow up after you submit. You can also call 905-335-7777 or email city@burlington.ca. The City's road programs include pothole repairs, crack sealing, curb and gutter repairs and street sweeping.
Parking violations, animal concerns and site alteration or flooding from a neighbour's site alteration go to the City at 905-335-7777 or city@burlington.ca. For all other by-laws, including noise, property standards, lot maintenance and signs, call By-Law Enforcement at 905-335-7731 or email bylaw@burlington.ca, with your name, address and phone number.
Burlington Transit customer service: 905-639-0550 or contactbt@burlington.ca, from 8 a.m. to 6 p.m. Monday to Friday and 10 a.m. to 2 p.m. on Saturday, closed holidays. Its counter is at the Burlington GO Station, 2101 Fairview St., in the same hours, for trip planning, free fare programs, PRESTO and SPLIT passes.
311 is a free, multilingual, non-emergency number for government services in Halton. Calls are answered by Access Halton, which Halton Region runs on behalf of the Regional and local municipal governments, the Halton Regional Police Service, the Halton District School Board and the Halton Catholic District School Board. From outside Halton, call 905-825-6000 or 1-866-442-5866.
Halton Region provides drinking water and wastewater services to residents and businesses in Burlington, Halton Hills, Milton and Oakville, including water meters, rates and billing. Contact the Region at 311 or 905-825-6000.
Problems on a Regional road go to Halton Region at 311 or 866-442-5866. Problems on a local road go to the local municipality; for Burlington, Halton points residents to the City's Transportation Services through Service Burlington.
Halton Regional Police Service's non-emergency number is 905-825-4777: for a crime that is not in progress with no immediate threat and no injuries, to make a report, or for police information. Some crimes, including theft under $5,000 and damage to property or vehicles, can be reported online. For an emergency, dial 911.
The Halton District School Board is at 2050 Guelph Line, Burlington. Its main line is 905-335-3663 (toll-free 877-618-3456), email contact@hdsb.ca, and its Student and Family Support Office is at 905-631-7666.
The Halton Catholic District School Board's Catholic Education Centre is at 802 Drury Lane, Burlington, phone 905-632-6300 (toll-free 1-800-741-8382). Its Student and Family Support Office is at 905-340-2133, email supportoffice@hcdsb.org.
City of Burlington
Service BurlingtonCity of Burlington
Road and Sidewalk MaintenanceCity of Burlington
By-law EnforcementHalton Region
About 311Halton Region
Water and Wastewater ServicesHalton Region
Regional RoadsHalton Regional Police Service
Calling PoliceHalton District School Board
Halton District School BoardHalton Catholic District School Board
Halton Catholic District School Board